Respond Effectively to Customer Complaints Posted Online
Udemy free download How to respond to customer complaints online?, with this course you can Improve Customer Service using this practical complaint handling course. This course By Bikendra Thapa "Founder - Work on Strategy | Online Course Creator".
10 lectures and 0 generic quizzes On-demand course with full lifetime Access multiple devices. DOWNLOAD YOURS NOW.
One way to know the usability of the course to know how many students took the course. Because if large number of people are taking this course, it means it has some value. So far, the total number of enrolments have crossed 32.
But enrolment alone is not a good yardstick to measure the value of any course. But positive reviews are!
This Udemy free download course was created in created and has an average 4.8 star rating out of 5. The total reviews for this course are 16 which is a number of reviews and ratings.
What Will You Learn From This Course?
- Welcome complaints as opportunities to delight customers.
- Specific tips on responding effectively to online complaints.
- Differentiate from competitors by offering unique customer experiences.
- Help your team improve customer service.
What this instructor say's about His tutorial ?
It’s likely that at some stage you will receive a customer complaint about a product or service your business provides. Sometimes things don’t go as planned, or there is a disconnect between customer expectations and reality. These days posting complaints as comments or reviews online is common. After posting complaints online, customer is waiting for a response, and many others are watching to see how the organisation handles the situation. Interestingly, people who deal with customers often say the hardest part of their job is communicating effectively when their customers complain. Ineffective complaint handling results in bad customer service. It occurs much more often than one may think. And this may snowball into severe consequences for the organisation. On the other hand, responding promptly and effectively demonstrates the organisation’s commitment to customer service and in turn helps to retain the customers. Therefore, how one responds or communicates to a complaining customer matters a lot.
In this course, I’ll
discuss easy practical tips that you can use when responding to online complaints.
point out that time, active listening, and indicating empathy and competence play critical role in complaint handling.
share insights on how quick to respond, which words are more effective and which ones are best to avoid when communicating with customers.
There is also an assignment for you to practice. Let’s begin!
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Udemy Free Download Respond Effectively to Customer Complaints Posted Online